To achieve the goals we have a set of guiding values called the 'i5' which typifies the behaviour we believe in:

In partnership – we continually add value by becoming part of our clients' teams and acting to improve their outcomes.

Investing in our people – we treat everyone with respect and help our people to develop their full potential so that both they and the business benefit.

Integrity – we honour our commitments by acting in an open, ethical, professional and friendly manner.

Individual and corporate responsibility – we act responsibly by working safely, with consideration for those affected by our operations, and approach opportunities and problems with an attitude that says, 'I can do something about this'.

Investing in excellence and innovation – we improve our performance through continual learning and innovation and by sharing our knowledge.